Have questions about Valerie’s merchandise and the ordering process? Here are some frequently asked questions…
What is the best way to care for my VKD merchandise?
Woven Pillows and Throw Blankets: Machine wash cold water with gentle detergent. Tumble dry on low until completely dry using dryer balls for pillows to ensure “re-fluff”. While most of the home products are machine washable, we highly recommend spot treatment to maintain the original quality of the product. Always wash similar colors and textures together. Washing lights and darks together can cause color bleeding between fabrics. Similarly, different textures can cause friction in the wash and begin to show wear on garments.
Clothing: Machine wash inside out in cold water with gentle detergent. It’s easier on fabrics and will help prevent color fading. Do not use bleach or strong detergent on dark fabrics. Tumble dry on low. High heat will breakdown the fibers of the fabric and cause garments to lose their shape. Always wash similar colors and textures together. Washing lights and darks together can cause color bleeding between fabrics. Similarly, different textures can cause friction in the wash and begin to show wear on garments.
Custom Bespoke Upholstered Furniture and Objects: Spot treat or contact info@valeriekiserdesign.com to inquire about individual specifications.
What can I use for payment?
We accept all major credit cards.
What is your policy on returns and exchanges?
At this time VKD does not accept returns. Exchanges are eligible for a damaged product during shipping and we must be notified within 24hrs of when you received the package. However, we are happy to help you shop and provide any additional information about products so you feel confident in your purchase.
When will my items arrive?
VKD marketplace products are created in small batches or made to order locally or within the United States. Please allow 1-4 weeks for delivery or shipping, depending on stock and availability.
VKD bespoke product design completion varies for each individual project.
Do you offer gift services?
Happy to GIFT WRAP – GIFT TAG – DIRECT MAIL TO RECIPIENT – Please include instructions when checking out.
